We try to anticipate questions you might have about our properties and services and provide the answers here. If you need additional information, please feel free to contact us at your convenience.
What are the Check-In and Check-Out times?
Check-in is at 4 pm EST. However, if the unit is cleaned, prepped, inspected, and ready, you can check in with the key code provided by Nancy Heide, our local manager for Isle of Palms rentals. The condos are not huge, but our standards are high so please give the cleaning folks time and space to ready the condo for your stay. Check-out is 10 am EST. Because we want everyone to enjoy our condos and cleanliness is a high priority. It is very tough to offer late check-outs. If you have a wedding or some other function that requires a very late check-out, we should probably consider adding an additional night to your stay.
Are pets allowed?
NO PETS! Sorry, but the condo complexes do not allow guests to bring pets (Ocean Side Villa does not even allow them for owners). And since we advertise NO PETS we need to protect the health of those who expect a dander free place to stay.
Is smoking allowed?
NO SMOKING in the units or near an open door or window where smoke can enter. We want to protect the enjoyment of our next guests and our property.
We have a pet, what are our options?
We are more than happy to check with other local managers to see is they can find a property that can accommodate you. Just let us know. Here is a list of private properties that are pet friendly:
Do we rent to vacationing students or singles under 25?
No. We will not rent to vacationing students or singles under 25 years of age unless accompanied the entire stay by an adult guardian or parent.
How does the Damage/Reservation Deposit work?
A damage/reservation deposit of $200 is required. This must be received within seven (7) days of booking the reservation. The deposit automatically converts to a security/damage deposit upon arrival. The deposit is NOT applied toward rent; however, it is fully refundable within fourteen (14) days of departure, provided the following provisions are met:
No damage is done to unit or its contents, beyond normal wear and tear.
No charges are incurred due to contraband, pets, or collection or rents or services rendered during the stay.
All debris, rubbish, and discards are placed in dumpster, and soiled dishes and utensil are placed in the dishwasher and cleaned.
All keys are returned and unit is left locked.
All charges accrued during the stay are paid prior to departure.
No linens are lost or damaged.
NO early check-ins or late checkouts.
Parking passes are left inside the unit upon departure.
The renter is not evicted by the owner (or representative of the owner), the local law enforcement or the security personnel employed by Sea Cabin complex.
How do we make payment?
An advance payment equal to 50% of the total rental cost is required upon booking, and best if sent with the $200 security deposit and the two signed documents: your confirmation letter and the ‘rules & regs”. The advance payment will be applied toward the condo rent. Please make all payments in the form of personal check, traveler’s check, bank money order, or cashier’s check (no cash) payable to TKS Properties, LLC and send them to the address requested in your confirmation letter. The advance payment is not a damage deposit. The BALANCE OF RENT is due thirty (30) days before your arrival date. You are always welcome to call if you have questions – 704-516-9797.
What is the cancellation policy?
A ninety (90) day notice is required for cancellation. Cancellations that are made more than ninety (90) days prior to the arrival date will incur no penalty and all funds will be returned. Cancellations or changes that result in a shortened stay that are made within ninety (90) days of the arrival date forfeit the full advance payment and damage/reservation deposit. Cancellations or early departure does not warrant any refund of rent or deposit. If you have to cancel or leave early, we will do our best to try and rebook your stay in order to attempt to provide you a partial refund. While we believe our condos offer a much better value than a hotel room, we just do not have the booking flexibility of hotels. So please, think through your level of risk and perhaps consider trip insurance??
What is the cancellation policy for monthly winter rates?
The cancellation policy is different for long term rentals: Monthly renters must cancel one hundred twenty (120) days prior to check-in. Again, Trip insurance usually runs about 4-6% and you can find many reputable options on-line.
What is the maximum Occupancy?
For the Sea Cabins (one bedroom, one bath) the maximum number is 4 people. The Ocean Side (two bedrooms, two baths) can accommodate up to 7 people. The 3 bedroom house on Isle of Palms and on Lake Norman is 8 people.
Can we stay for less than a week?
Yes, we do take nightly bookings during the shoulder seasons and occasionally in the high spring and summer season too. So if the calendar shows just a few days that would line up well with your travel plans, by all means, please call or email. We normally require a three night minimum, but will consider an occasional two night stay, especially if it fills in a gap or helps someone recover funds from a canceled trip. We are not permitted to rent for one night – sorry, no exceptions.
What’s included in the rent and fees?
Linens and bath towels are included (we suggest you bring your own beach towels). We also provide plenty of kitchen trash bags, a scrub sponge, Windex, Brillo pads and dishwasher detergent. The ‘all-in” amount also includes taxes, local fees, departure cleaning and enough of the little stuff like toilet paper, paper towels and hand soap to get you started. The Isle of Palms units also have beach chairs, beach umbrella, boogie board and sand toys. No need to haul them down or spend the extra money renting.
Is Daily Maid service included?
No, daily cleaning and linen exchange is not included in the rate, but we can arrange for such or even just a linen exchange mid-stay. Obviously, there fees associated with the additional services. For example: it runs $25 for a mid-stay linen/towel exchange.
Do the condos have washers and dryers?
No. We are not permitted to put washers and dryers in the condos. But there is a coin operated laundry in the pool house next to the Sea Cabin pool and larger public Laundromat complex just kiddie-corner in the Red & White – ABC Store shopping complex. The security guards you’ll see in golf carts carry quarters and can exchange them if you plan to use the laundry by the pool. Both the house on Isle of Palms (618 Carolina Blvd) and our lake Norman cottage have their own washer and dryer.
Do I have to display the Parking Pass all the time while staying in the Sea Cabins or Ocean Side?
Your parking pass will be left for you in the condo. But you should take it down on your first trip back to your vehicle and display it on your rear view mirror any time you are parked in the complex or as you are entering the complex. Obviously, we do not require you drive with if it hinders your view. But at least have it on your dashboard as you enter the complex. Thank you in advance for your compliance, as your assistance helps keep the property safer and everyone’s day hassle free.
What about Tropical Storm/Hurricane warnings?
No Hurricane Parties! We do not want you anywhere near the shore if there is a mandatory evacuation ordered.
How does the Hurricane policy affect our stay and what we paid for?
No refunds will be given unless:
The National Weather Service orders mandatory evacuations in a “Tropical Storm/Hurricane warning” area and/or
A mandatory evacuation order has been given for the “Tropical Storm/Hurricane Warning” area of residence of a vacationing guest.
The day that the National Weather Service orders a mandatory evacuation order in a “Tropical Strom/Hurricane warning” area, we will refund:
Any unused portion of rent from a guest currently registered;
Any unused portion of rent from a guest who is scheduled to arrive and wants to shorten their stay to come in after the Hurricane Warning is lifted; and any advance rents collected or deposited for a reservation that is scheduled to arrive during the Hurricane Warning period.